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Hi! I'm
Leilane Gomes

I design global product experiences that solve real problems:
backed by data, curiosity, and a whole lot of resourcefulness.

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Work

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Order tracking

Reduced delivery refusals by 14% by allowing users to track the delivery in real-time and by communicating status updates.

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Order cancellation feedback 

Reduced Order Support-related tickets by 45% after providing better user feedback on why orders were being canceled.

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Order tool for frontline users

 Contributed to increasing digital adoption and revenue recovery of up to R$19M by building an in-app order tool for sales representatives.

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Self check-in
tool for
truck drivers

Led discovery and ideation to design a driver-facing dock scheduling solution to optimize delivery time and reduce drivers' idle time.

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Bank statement optimization

Reduced page loading times and support tickets by redesigning the online bank statement and the download file.

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  • LinkedIn

Let's work together!

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